Privacy Notice

Introduction

This Privacy Notice describes how we collect and use your personal information concerning our websites, applications, products, services, events, and experiences referencing this Privacy Notice. This Privacy Notice does not apply to the “content” processed, stored, or hosted by our customers using your account.

What is personal information?

• information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to-
• information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person;
• information relating to the education or the medical, financial, criminal or employment history of the person;
• any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;
• the biometric information of the person;
• the personal opinions, views or preferences of the person;
• correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
• the views or opinions of another individual about the person; and
• the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person;

Our Commitment

• We commit to protecting the confidentiality of our customers’ personal information.
• Customer personal information in our possession will be used only for the purpose for which it was collected or in terms of the law under which it is required to be collected.
• Customer personal information is collected to allow the provision of services.
• We will only release customer personal information in the following circumstances:
• Where we have your written instruction to do so.
• Where we are required to do so under an order of a court within your jurisdiction.
• Where it is necessary to do so to comply with any applicable legislation or regulation and then in terms of such applicable legislation or regulation.
• For auditing, debt-collecting or complaints-handling processes and then subject to restrictions on the use of the personal information by the relevant third party.
• Our website may utilise “cookies” which do track usage to facilitate the provision of an individually-tailored service.
• Personal information provided to us as is required for use of the service is securely stored.
• In order to ensure that we provide a secure service and protect you and ourselves from fraudulent and criminal acts, we reserve the right to monitor user and network traffic.

Cookies

HTTP cookies, or internet cookies, are built specifically for web browsers to track, personalise and save information about each user’s session. A “session” is the word used to define the amount of time you spend on a site. Cookies are created to identify you when you visit a new website. The web server — which stores the website’s data — sends a short stream of identifying information to your web browser through cookies. This identifying data (known sometimes as “browser cookies”) is processed and read by “name-value” pairs. These pairs tell the cookies where to be sent and what data to recall.

So, where are the cookies are stored? It’s simple: your web browser will keep them locally to remember the “name-value pair” that identifies you. When you return to the website in the future, your web browser returns that cookie data to the website’s server, triggering the recall of your data from your previous sessions.

Our applications require the use of cookies to track your session when you authenticate. Without this, you will not be able to use the application that references this Privacy Policy.

Shared responsibility.

Protecting your personal information when using our services is a shared responsibility.

Please be aware that the Internet can be scary and unfriendly, and always safeguard your identity and other personal information.

Amendments to this Policy

This privacy policy is subject to be updated. Therefore, you can always visit the following link for an updated version. https://portal.surf4life.co.za/privacy